SERVICE INFORMATION
Cancellation & refunds
How appointment changes, prepaid work and refunds are handled.
Prepared for the new site. These policies must be reviewed and approved by Messon Ent before live payments are enabled.
Effective November 13, 2026
Canceling before work begins
A prepaid package can be canceled for a full refund before work begins and before any separately approved, disclosed special-order commitment. Contact Messon Ent with the booking reference to request cancellation.
Rescheduling
Request a change as soon as you know the appointment will not work. The new date depends on availability. A preferred date is not confirmed until Messon Ent agrees to the appointment window.
When Messon Ent cannot complete the package
If the vehicle or location is unsuitable, the parts are unavailable, or the business cannot perform the agreed work, the unperformed package can be canceled and refunded. An alternative quote requires your agreement.
Work already performed
Completed diagnostic or inspection time is a delivered service even if no replacement part is fitted. Any disagreement about the scope or quality should be raised with Messon Ent for review. An approved written quote governs any separately authorized work.
How refunds are issued
Approved card refunds are returned through Stripe to the original payment method. Posting time depends on the card provider. A cancellation request is not itself proof that a refund has been issued; ask for the refund reference.
Questions?
Contact james@messonent.com or (970) 908-1256.